%0 Conference Paper
%A Reger, Hubertus
%A Offermanns, Ulrike
%A Radtke, Erik
%T E-mail-based Problem Management
%I SHARE Europe
%M FZJ-2015-02550
%P 23 p.
%D 1992
%< Proceedings of the SHARE Europe Anniversary Meeting 1992
%X This report describes the results of a pilot project on e-mail-based Problem Management between KFA's Jülich's Central Institute for Applied Mathematics and IBM's Software Service in Mainz, Germany. The objection of the pilot project was to investigate whether e-mail-based Problem Management is technical feasible over public networks and how the use of e-mail could enhance the existing support AIX on RS/6000 workstations. The project demonstrated that Problem Management via e-mail improves the quality of the service process in several areas.
%B SHARE Europe Anniversary Meeting 1992
%C 21 Sep 1992 - 23 Sep 1992, Davos (Switzerland)
Y2 21 Sep 1992 - 23 Sep 1992
M2 Davos, Switzerland
%F PUB:(DE-HGF)8 ; PUB:(DE-HGF)7
%9 Contribution to a conference proceedingsContribution to a book
%U https://juser.fz-juelich.de/record/189372