Contribution to a conference proceedings/Contribution to a book

FZJ-2015-02550

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png E-mail-based Problem Management

Reger, H. (Corresponding Author) ; Offermanns, U. ; Radtke, E.

1992
SHARE Europe

Abstract: This report describes the results of a pilot project on e-mail-based Problem Management between KFA's Jülich's Central Institute for Applied Mathematics and IBM's Software Service in Mainz, Germany. The objection of the pilot project was to investigate whether e-mail-based Problem Management is technical feasible over public networks and how the use of e-mail could enhance the existing support AIX on RS/6000 workstations. The project demonstrated that Problem Management via e-mail improves the quality of the service process in several areas.

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Contributing Institute(s):

1. Zentralinstitut für Angewandte Mathematik (ZAM)
2. Jülich Supercomputing Center (JSC)

Research Program(s):

1. 899 - ohne Topic (POF2-899) (POF2-899)

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