TY  - CONF
AU  - Reger, Hubertus
AU  - Offermanns, Ulrike
AU  - Radtke, Erik
TI  - E-mail-based Problem Management
PB  - SHARE Europe
M1  - FZJ-2015-02550
SP  - 23 p.
PY  - 1992
AB  - This report describes the results of a pilot project on e-mail-based Problem Management between KFA's Jülich's Central Institute for Applied Mathematics and IBM's Software Service in Mainz, Germany. The objection of the pilot project was to investigate whether e-mail-based Problem Management is technical feasible over public networks and how the use of e-mail could enhance the existing support AIX on RS/6000 workstations. The project demonstrated that Problem Management via e-mail improves the quality of the service process in several areas.
T2  - SHARE Europe Anniversary Meeting 1992
CY  - 21 Sep 1992 - 23 Sep 1992, Davos (Switzerland)
Y2  - 21 Sep 1992 - 23 Sep 1992
M2  - Davos, Switzerland
LB  - PUB:(DE-HGF)8 ; PUB:(DE-HGF)7
UR  - https://juser.fz-juelich.de/record/189372
ER  -