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@INPROCEEDINGS{Reger:189372,
      author       = {Reger, Hubertus and Offermanns, Ulrike and Radtke, Erik},
      title        = {{E}-mail-based {P}roblem {M}anagement},
      publisher    = {SHARE Europe},
      reportid     = {FZJ-2015-02550},
      pages        = {23 p.},
      year         = {1992},
      comment      = {Proceedings of the SHARE Europe Anniversary Meeting 1992},
      booktitle     = {Proceedings of the SHARE Europe
                       Anniversary Meeting 1992},
      abstract     = {This report describes the results of a pilot project on
                      e-mail-based Problem Management between KFA's Jülich's
                      Central Institute for Applied Mathematics and IBM's Software
                      Service in Mainz, Germany. The objection of the pilot
                      project was to investigate whether e-mail-based Problem
                      Management is technical feasible over public networks and
                      how the use of e-mail could enhance the existing support AIX
                      on RS/6000 workstations. The project demonstrated that
                      Problem Management via e-mail improves the quality of the
                      service process in several areas.},
      month         = {Sep},
      date          = {1992-09-21},
      organization  = {SHARE Europe Anniversary Meeting 1992,
                       Davos (Switzerland), 21 Sep 1992 - 23
                       Sep 1992},
      cin          = {ZAM / JSC},
      cid          = {I:(DE-Juel1)VDB62 / I:(DE-Juel1)JSC-20090406},
      pnm          = {899 - ohne Topic (POF2-899)},
      pid          = {G:(DE-HGF)POF2-899},
      typ          = {PUB:(DE-HGF)8 / PUB:(DE-HGF)7},
      url          = {https://juser.fz-juelich.de/record/189372},
}