001     189372
005     20210129215346.0
037 _ _ |a FZJ-2015-02550
100 1 _ |a Reger, Hubertus
|0 P:(DE-HGF)0
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|e Corresponding Author
111 2 _ |a SHARE Europe Anniversary Meeting 1992
|c Davos
|d 1992-09-21 - 1992-09-23
|w Switzerland
245 _ _ |a E-mail-based Problem Management
260 _ _ |c 1992
|b SHARE Europe
295 1 0 |a Proceedings of the SHARE Europe Anniversary Meeting 1992
300 _ _ |a 23 p.
336 7 _ |a Contribution to a conference proceedings
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336 7 _ |a Contribution to a book
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336 7 _ |a Conference Paper
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336 7 _ |a CONFERENCE_PAPER
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336 7 _ |a Output Types/Conference Paper
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336 7 _ |a INPROCEEDINGS
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520 _ _ |a This report describes the results of a pilot project on e-mail-based Problem Management between KFA's Jülich's Central Institute for Applied Mathematics and IBM's Software Service in Mainz, Germany. The objection of the pilot project was to investigate whether e-mail-based Problem Management is technical feasible over public networks and how the use of e-mail could enhance the existing support AIX on RS/6000 workstations. The project demonstrated that Problem Management via e-mail improves the quality of the service process in several areas.
536 _ _ |a 899 - ohne Topic (POF2-899)
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700 1 _ |a Offermanns, Ulrike
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|b 1
700 1 _ |a Radtke, Erik
|0 P:(DE-HGF)0
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909 C O |o oai:juser.fz-juelich.de:189372
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913 2 _ |a DE-HGF
|b Forschungsbereich Materie
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981 _ _ |a I:(DE-Juel1)JSC-20090406


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Marc 21