Home > Publications database > E-mail-based Problem Management > print |
001 | 189372 | ||
005 | 20210129215346.0 | ||
037 | _ | _ | |a FZJ-2015-02550 |
100 | 1 | _ | |a Reger, Hubertus |0 P:(DE-HGF)0 |b 0 |e Corresponding Author |
111 | 2 | _ | |a SHARE Europe Anniversary Meeting 1992 |c Davos |d 1992-09-21 - 1992-09-23 |w Switzerland |
245 | _ | _ | |a E-mail-based Problem Management |
260 | _ | _ | |c 1992 |b SHARE Europe |
295 | 1 | 0 | |a Proceedings of the SHARE Europe Anniversary Meeting 1992 |
300 | _ | _ | |a 23 p. |
336 | 7 | _ | |a Contribution to a conference proceedings |b contrib |m contrib |0 PUB:(DE-HGF)8 |s 1428935179_30908 |2 PUB:(DE-HGF) |
336 | 7 | _ | |a Contribution to a book |0 PUB:(DE-HGF)7 |2 PUB:(DE-HGF) |m contb |
336 | 7 | _ | |a Conference Paper |0 33 |2 EndNote |
336 | 7 | _ | |a CONFERENCE_PAPER |2 ORCID |
336 | 7 | _ | |a Output Types/Conference Paper |2 DataCite |
336 | 7 | _ | |a conferenceObject |2 DRIVER |
336 | 7 | _ | |a INPROCEEDINGS |2 BibTeX |
520 | _ | _ | |a This report describes the results of a pilot project on e-mail-based Problem Management between KFA's Jülich's Central Institute for Applied Mathematics and IBM's Software Service in Mainz, Germany. The objection of the pilot project was to investigate whether e-mail-based Problem Management is technical feasible over public networks and how the use of e-mail could enhance the existing support AIX on RS/6000 workstations. The project demonstrated that Problem Management via e-mail improves the quality of the service process in several areas. |
536 | _ | _ | |a 899 - ohne Topic (POF2-899) |0 G:(DE-HGF)POF2-899 |c POF2-899 |x 0 |f POF I |
700 | 1 | _ | |a Offermanns, Ulrike |0 P:(DE-HGF)0 |b 1 |
700 | 1 | _ | |a Radtke, Erik |0 P:(DE-HGF)0 |b 2 |
909 | C | O | |o oai:juser.fz-juelich.de:189372 |p VDB |
913 | 2 | _ | |a DE-HGF |b Forschungsbereich Materie |l Forschungsbereich Materie |1 G:(DE-HGF)POF3-890 |0 G:(DE-HGF)POF3-899 |2 G:(DE-HGF)POF3-800 |v ohne Topic |x 0 |
913 | 1 | _ | |a DE-HGF |b Programmungebundene Forschung |l ohne Programm |1 G:(DE-HGF)POF2-890 |0 G:(DE-HGF)POF2-899 |2 G:(DE-HGF)POF2-800 |v ohne Topic |x 0 |4 G:(DE-HGF)POF |3 G:(DE-HGF)POF2 |
920 | 1 | _ | |0 I:(DE-Juel1)VDB62 |k ZAM |l Zentralinstitut für Angewandte Mathematik |x 0 |
920 | 1 | _ | |0 I:(DE-Juel1)JSC-20090406 |k JSC |l Jülich Supercomputing Center |x 1 |
980 | _ | _ | |a contrib |
980 | _ | _ | |a VDB |
980 | _ | _ | |a contb |
980 | _ | _ | |a I:(DE-Juel1)VDB62 |
980 | _ | _ | |a I:(DE-Juel1)JSC-20090406 |
980 | _ | _ | |a UNRESTRICTED |
981 | _ | _ | |a I:(DE-Juel1)JSC-20090406 |
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